Privacy policy

Last updated: 1 October 2026

This policy explains how we process your personal data when you visit robbbertonepizza.it, buy, register, fill in a form or contact us, in accordance with Regulation (EU) 2016/679 ("GDPR") and Italian Legislative Decree 196/2003.

1. Data controller

Robbbertone Pizza S.r.l.s.
Via Dante, 17 – 83050 Sant'Angelo all'Esca (AV), Italy
VAT no. IT03221000643
Email: robbbertonepizzascoo@libero.it – Phone: +39 333 207 3272

2. What data we collect

Contact and order data: name, surname, shipping and billing address, email, phone, products purchased, amounts, chosen payment method.
Account data: email, name and order history, if you create an account.
Business data (B2B customers): company name, VAT number, certified email (PEC), recipient code, name, surname and contact details of the contact person, submitted through the Professionals area form.
Communications: the content of messages you send us via contact form, email or phone.
Browsing data: IP address, device and browser type, pages visited and interactions with the Site, collected through cookies and similar technologies (see section 7).

We do not collect your full payment card details: they are handled directly by the payment providers.

3. Why we use your data and on what legal basis

Managing orders, deliveries, returns and support: performance of the contract (art. 6(1)(b) GDPR).
Managing customer accounts and B2B business accounts, including checking company data before approval: performance of the contract or pre-contractual steps at your request (art. 6(1)(b)).
Tax and accounting obligations, such as invoicing: legal obligation (art. 6(1)(c)).
Preventing fraud and protecting the Site: our legitimate interest (art. 6(1)(f)).
Sending newsletters and offers: your consent (art. 6(1)(a)), which you can withdraw at any time. If you are already a customer, we may email you about products similar to those you bought unless you object (art. 130(4), Legislative Decree 196/2003); every email contains an unsubscribe link.
Statistics and personalised advertising through non-technical cookies: your consent, given through the cookie banner (art. 6(1)(a)).

Providing the data needed for the order is required to complete the purchase. Consent to marketing and non-technical cookies is optional and does not affect your purchase.

4. Who we share data with

Data is processed by our authorised staff and, only for the purposes above, by providers acting as processors or independent controllers:

Shopify, the platform hosting the online store and the Professionals area form;
payment providers (for example Shopify Payments and PayPal);
couriers handling delivery;
email marketing providers, only if you have consented or for emails to customers about similar products;
advertising and analytics platforms (for example Meta and Google), only if you have accepted the related cookies;
our accountant and advisers, and public authorities where required by law.

We do not sell your personal data.

5. Transfers outside the European Union

Some providers, including Shopify, may process data outside the European Economic Area, for example in Canada and the United States. In these cases the transfer is to countries covered by a European Commission adequacy decision (including the EU-U.S. Data Privacy Framework) or based on the Standard Contractual Clauses approved by the Commission.

6. How long we keep data

Order and invoice data: 10 years, as required by tax and civil law.
Customer account: while the account is active or until you ask for deletion.
B2B account requests not approved: 12 months from the request.
Support communications: 24 months from the last communication.
Marketing: until you withdraw consent or object.
Cookies: for the duration shown in the cookie banner.

7. Cookies

We use technical cookies, necessary for the Site and cart to work, which do not require consent. We use statistics and marketing cookies, including third-party ones, only if you accept them in the banner shown on your first visit. You can change your choices at any time from the cookie preferences link in the Site footer. More information on the platform's cookies: shopify.com/legal/cookies.

8. Your rights

You can ask us at any time to access, rectify or erase your data, restrict processing, receive it in a portable format, object to processing based on legitimate interest and to marketing, and withdraw consent without affecting processing already carried out (arts. 15-22 GDPR). Write to robbbertonepizzascoo@libero.it: we reply within one month.

If you believe the processing breaches the law, you can lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

9. Minors

The Site is not intended for people under 18 and we do not knowingly collect their data.

10. Changes

We may update this policy. The current version is always published on this page, with the date of the last update.