Shipping

How much does shipping cost?

€4.99 throughout Italy. Free for orders of €49.90 or more.

How long does it take for the order to arrive?

Express shipping in 48-72 business hours. Remote areas and the islands take 72-96 business hours.

Do you ship abroad?

Currently we only deliver within Italy.

How are the products shipped?

The pizza bases and mini pizzas are par-baked and sealed. They travel in protective packaging and, once delivered, should be stored in a cool, dry place at room temperature.

Full details are in the shipping policy.

Products

How should they be stored?

At room temperature, in a cool, dry place, away from heat sources and direct light. The expiry date is printed on each package.

How should they be cooked?

Tray-baked bases: add toppings and bake at 250 °C for 5-7 minutes. Round Roman-style pizza: 4-6 minutes, also at 250 °C. Mini pizzas: 3-4 minutes at 200 °C. The hotter the oven, the crispier the result.

Are they already cooked?

They are par-baked: we take care of the rising and the first bake, you do the final bake after adding your toppings. That is how you get a freshly baked pizza in a few minutes.

Can I freeze them?

Yes, the bases can be frozen. Thaw them for a few hours in the refrigerator before adding toppings and baking.

Are there any allergens?

All products contain gluten. Some also contain milk (mini pizzas with mozzarella) or soy (round Roman-style pizza). The full list of ingredients and allergens is on each product page and on the package label.

Do you have gluten-free products?

Gluten-free bases are not currently available in the shop. Write to us if you are interested and we will let you know when they are back.

Orders and payments

How can I pay?

By card, PayPal and cash on delivery. Any cash on delivery surcharge is shown at checkout.

Can I modify or cancel an order?

Write to us as soon as possible at robbbertonepizzascoo@libero.it or call 333 207 3272. If the parcel has not shipped yet we can still make changes.

Do you also sell to pizzerias and resellers?

Yes. Register your business in the Professionals area: once approved you will see the business prices in the shop.

Returns

Can I return a product?

If you buy as a consumer you have 14 days from delivery to withdraw, provided the packaging is intact and sealed. Opened products cannot be returned for hygiene reasons. Return shipping costs are borne by you.

What if the product arrives damaged?

Write to us within 48 hours of delivery with your order number and a photo: we will send a replacement or refund you, at no cost to you.

Full conditions are in our returns and refunds policy.

Haven't found the answer?

Write to us at robbbertonepizzascoo@libero.it or from the Contact us page. We reply quickly.